By Pedro on Wed, 08/28/2013 – 15:55
Verification process of our business account is almost completed and we are awaiting Payza to transfer our balance or either perform payouts to disputes that currently still remain open. For all those who still have their disputes open we suggest to cancel them as we find it more appropriate for DG to handle refund requests and not the payment processor. It has been a bit longer than we expected to resolve all the difficulties therefore we shall use our own funds to cover all pending payouts via Paxum within the next few days.
We appreciate the opportunity to reinstate our relationship with Payza and look towards their cooperation speeding things up for DG. It would have been faster for us to revoke all threads purchased thru Payza but we consider it to be unfair towards majority of members and that’s why we believe that diplomacy is the best solution regarding the present situation. Patience is essential for success and knowing for sure our great potential we feel confident about the positive future of all members and DG at all.
It’s time to get back to action – check your pending status shortly, payments are on the way !
Have a great weekend,
Notice: Update (29/08/2013)
By Pedro on Thu, 08/29/2013 – 06:19
We’re configuring our API to resume Payza payouts today, please check your account shortly.
There is still unresolved situtation with accounts that have open disputes left therefore all payouts for these accounts will be temporarily blocked.
All other users are welcome to request payouts of their earnings once the gateway is setup.
In order to expedite all payouts we reserve the right to perform internal shift between your available and current balance to reduce exremely high payout volume we experience at the moment.
We kindly ask you to cancel your pending request and submit a new withdrawal request via Payza to proceed with your payout. You will be able to void your previous order within the next few hours.
Thank you for your extraordinary patience,
Digital Generation Team