One of my original post here http://www.1a20.com/computers/datapilot-susteen-com-20-rebate-is-a-scam-fraud-hoax-dont-trust-their-products/
What company would ignore customer’s email and phone call? Are they filing bankruptcy or simply don’t care about their customers? I am a customer, and I needed support on products that I purchased. They say $20 rebate, never got it, resent rebate they confirmed they got it and will send out gift card, never got it, sending follow up email they never responded after that. simply horrible services at Datapilot Susteen, I hope that many people see this and voice their opinion also as I don’t think I’m the only one having problem with Datapilot Susteen promises of $20 rebate and never got them, either Datapilot Susteen not checking carefully for rebate request status or they simply lie and lie. Thumbs down for Datapilot Susteen, and I will continue to blog this update this weekly until they responded and help me out.
Updated 3/9/2013: It’s been another week since my last email to [email protected] and guess what? no respond. Phone call no answer no help. What kind of company is this? It’s been 8 months since I submitted the original rebate. Let me be clear that, this is not about $20, it’s about getting company such as this susteen Datapilot to be honest about their products and services. Horrible terrible services, and I’m not the only one talking about it. It doesn’t seems like they care what other people are saying about their company, they don’t care about their customer’s email to them, totally ignore my email, and I’m not spamming them and I know they received it because I use receipts confirmation. They totally ignored my email and phone message. The last email I sent was a week ago, and yesterday I send a plain email with my contact information and asking for the rebate status to [email protected], by the way their [email protected] no longer work, I believe they deleted that email since probably too many people sending complain email about their rebate. Terrible service! I would not recommend Datapilot or Susteen something company, totally terrible services.