Verizon Fios A message to our Verizon FiOS customers potentially affected by Hurricane Sandy

One more reason I love Verizon Fios, they update their customer on future events or incident that they know might impact out services. I have Fiber Voice and Data internet and business package as well. I have back up battery for keeping the service on for days and power generator kick in when battery low :). Thanks Verizon Fios! you’re the best!!! Yeah!!!!!!!!!

From: Verizon Services
Sent: Saturday, October 27, 2012 1:14 PM
Subject: A message to our Verizon FiOS customers potentially affected by Hurricane Sandy

Dear Valued Verizon Customer,

In the event of extreme weather conditions associated with Hurricane Sandy, impacted areas could experience power outages which may affect your Verizon services.

If you have fiber-based voice service or FiOS® Digital Voice, the Battery Backup Unit (BBU) installed with your service supplies up to eight (8) hours of phone service. Please note that your FiOS® TV and/or Internet service will not be available until your power is restored.

For up-to-date information throughout the storm, please visit

You can also visit for troubleshooting tips, instructions on how to restore your service, and open a trouble ticket if needed. Once commercial power is restored after an outage, sometimes resetting your BBU is necessary. You can learn how to reset your BBU now by clicking here.

Please stay safe and thank you for being a Verizon customer.


Your Verizon Team

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