Today surprisingly I got a respond from Susteen Datapilot Customer service with respond below.
From: Susteen Customer Service <firstname.lastname@example.org>
Sent: Monday, March 11, 2013 8:59 PM
Subject: RE: Rebate status
Please call the number below to reissue the pre paid visa card.
Smart One Services: 866-391-0786
Susteen Customer Service
Not what I was looking for but good enough, I was expecting they start off by saying we apologize for the inconvenient but OK I can accept this respond, don’t know how far I can get yet, because look like they’re using a third party to reissue paid visa card. Stay tune 🙂